G2010 and G2012 — How You Can Increase Reimbursement Opportunities with CarePICS

The demand for virtual communication has only increased in the last two years. The COVID-19 pandemic has fundamentally reframed telehealth from a niche offering to a priority.

With the removal of government restrictions, telehealth codes are more usable and lucrative. CarePICS has taken advantage of these evolving rules to offer providers better wound care options for patients while achieving strategic objective and growth goals.

What should physicians know about how telehealth codes can be utilized with CarePICS virtual hub technology in 2022? Read more to learn how our mobile and web app’s Report function helps you maximize patient interactions while increasing reimbursement opportunities.

Virtual communication: HCPCS codes G2010 and G2012 utilizing CarePICS

CMS developed two new codes for 2019 to pay a nominal amount of money for a virtual check-in and for reviewing and image or message, “store-and-forward.” They are HCPCS codes G2010 and G2012.

With the CarePICS app, you can increase your usage of two of these codes. CarePICS’ Patient App let’s your patients send photos and messages instantly. In just four easy steps patients can:

  • Tap Send Report
  • Take a picture
  • Send

With CarePICS, patients and colleagues can send messages or pictures at any time through our HIPAA-compliant technology. It’s also a great method to improve patient communication and create an efficient process for tracking patients’ wound-healing progress and improving clinical outcomes. CarePICS will log these communications between you and your patient and provide you with a simple report at the end of every month so your staff can bill for the codes that apply through using the application.

In case you wanted to know more about the codes, take a look here.

G2012 brief communication technology-based virtual check-in

This code is for sue when the check-in does not result from a service within the past 7 days, or result in a service in the next 24 hours, or next available appointment. It is for brief, non-face-to-face service provided by a physician or non-physician practitioner, not a staff member. It may only be used for established patients. The provider must have E/M for their scope of practice, and it is mainly used to determine if an appointment is needed.

It does require verbal consent to bill and is subject to co-insurance and deductible.

G2012Brief communication technology-based service, e.g., virtual check-in, by a physician or other qualified health care professional who can report evaluation and management services, provided to an established patient, not originating from a related E/M service provided within the previous 7 days nor leading to an E/M service or procedure within the next 24 hours or soonest available appointment; 5-10 minutes of medical discussion

G2010, store and forward

Do you ever wish a patient could send you a picture of their wound or rash AND you can bill for it? Well, now is your chance. Providers will be paid to look at pictures sent to them by established patients.

This code has the same requirements that it does not arise from a service within the past 7 days or result in a service in the next 24 hours or next available appointment.

The provider looks at the image or video, and there is subsequent communication by the provider or staff member to the patient. Follow up is required. If the image is insufficient to make a determination, it cannot be billed.

It also requires consent (verbal, written or electronic) and the charge will be subject to co-insurance and deductible. It may only be provided to an established patient.

G2010Remote evaluation of recorded video and/or images submitted by an established patient (e.g, store and forward), including interpretation with follow-up with the patient within 24 business hours, not originating from a related E/M service provided within the previous 7 days nor leading to an E/M service or procedure within the next 24 hours or soonest available appointment

For more information

Do you want to know more about how you can adopt CarePICS as a means of comprehensive care for your healthcare group? Visit the CarePICS website to learn more about smarter solutions for managing patients with wounds and vascular disease.

About CarePICS

CarePICS® is a HIPAA-compliant telehealth platform designed to manage vascular disease and wound care patients. CarePICS enables virtual consults, telehealth visits, clinical image reporting and automated medical supply ordering.