Improving Wound Care with Secure, Direct Messaging

What’s the best way to communicate with patients? The traditional method of confirming and following up on appointments used to be via a phone call. In 2021, patients — from all ages and demographics — prefer text messaging. CarePICS is the innovative, seamless technology that streamlines communication for wound care clinicians.

The user-friendly patient mobile app includes a HIPAA-compliant, direct messaging component that allows patients to contact you or your staff without having to give out your cell phone number. This ensures your patients stay medically compliant and promotes loyalty to your practice.

CarePICS also sends patients a text message when you request a virtual consult of a specialist on their behalf and informs them that the specialist’s practice will reach out to them to schedule an appointment, if necessary.

Helping the Patient Feel in Control

Text messages are less anxiety-inducing than phone calls for patients. According to Adobe Blog, texts have a 98% open rate and 90% of texts are read within 3 seconds. Texting also restores a degree of control for people who might feel overwhelmed by demands to make decisions on the spot.

Convenience is key for Americans. At-risk populations like wound care patients rely on convenience for comprehensive care. Satisfying a patient’s healthcare expectations contributes to their comfort and builds loyalty.

In addition, you can also keep patients coming back for your services by establishing a personal rapport and sense of familiarity with them. Secure, direct messaging is a great leveler — its directness and immediacy enhance the patient’s sense that the doctor is providing them a one-on-one experience.

The CarePICS Advantage

“CarePICS provides timely, holistic care through secure, direct messaging, voice-to-text, and photo or video sharing capabilities,” says Paul E. Schubert, CEO of CarePICS. Primary care physicians (PCPs) can exchange HIPAA-compliant data with patients and care partners across networks through a cloud-based secure server.

High-risk peripheral arterial disease (PAD), critical limb ischemia (CLI) and wound care patients benefit greatly from this streamlining of pre-procedure steps, appointments and post-procedure monitoring of healing progress:

  • Easier check-in process by giving the patient a way to communicate directly with their multi-specialty care team
  • Better telehealth visits by sharing images and video of wounds in real-time
  • Simpler follow-up care as CarePICS provides an effective solution for tracking and documenting wound-healing progress that also encourages ongoing patient relationships

With CarePICS, doctors easily share data and pictures through texts to the entire team of providers. And according to Schubert, “Most importantly, PCPs can consult with specialists for suggested treatments and to refer patients when necessary. We all know that physicians are busy, so it’s easier to provide them information and imagery through texts.”

For More Information

Discover the CarePICS solution! See how our data-sharing system for managing vascular and wound care patients works for you. Visit our website to learn how you can improve patient care and efficiency through clear communication tools.

About CarePICS

CarePICS® is a HIPAA-compliant telehealth platform designed to manage vascular disease and wound care patients. CarePICS enables virtual consults, telehealth visits, clinical image reporting, and automated medical supply ordering.